FAQs
Answers to your top questions.
Quick responses to the most common queries about Lemvibrator. If you don't find what you need, reach out to [email protected] — our team responds within 24 hours.
Shipping & delivery
How discreet is shipping?
We ship in a plain, unmarked box with no logos or branding visible. The return address shows our parent company name for complete privacy.
How fast does it ship?
Standard US shipping is 2–4 business days, free on all orders. Expedited (1–2 days) is available at checkout. International orders typically arrive in 5–10 business days with duties prepaid.
Do you ship internationally?
Yes, we ship to Canada, the UK, Australia, and the EU. All duties are paid upfront so you won't face surprise fees upon delivery.
Returns & warranty
What's the return policy?
30-day full refund on all orders, plus free return shipping. We accept returns on used products without condition requirements. All returned items are responsibly recycled.
How long is the warranty?
Two-year warranty covering manufacturing defects, motor failure, battery degradation, and silicone separation. Replacement or repair is free of shipping costs.
What if my device arrives damaged?
Contact [email protected] with a photo and your order number. We typically ship a replacement same-day with a prepaid return label.
Materials & safety
What's it made of?
Medical-grade platinum-cured silicone, polycarbonate core, and lithium-ion battery. Completely phthalate-free, BPA-free, and latex-free. Full material disclosures available on each product page.
Is it waterproof?
Yes — IPX7 rated and fully submersible up to 1 meter for 30 minutes. Safe to use in the shower, bath, or pool.
How quiet is the motor?
33–48 dB depending on intensity level — quieter than a whisper. Noise levels independently verified by audiology testing.
Using your device
How long does the battery last?
Up to 120 minutes per charge depending on intensity. Full charge takes 90 minutes using the included USB-C magnetic charger.
How do I clean it?
Simply rinse with warm water and a drop of mild soap, then pat dry. Visit our [Care & Cleaning](/care) page for complete instructions.
Can I travel with it?
Absolutely — TSA-friendly with included travel pouch. Activate the travel lock by holding the button for 5 seconds to prevent accidental activation.
Didn't find your answer? Email [email protected] — we expand our FAQs weekly based on customer feedback.